FAQ

Where do you ship?
United States only.

How much is shipping?
Free shipping on orders $120+. Orders under $120: $15 flat-rate shipping fee.

What is the order cutoff time?
5:00 PM (Central Standard Time, CST).

How long does processing take?
1–2 business days (excluding holidays).

How long does delivery take after shipment?
3–7 business days after shipment (estimated, not guaranteed).

Which carriers do you use?
USPS, UPS, FedEx, and/or regional carriers.

Do prices include tax?
Yes. Prices include tax and we do not add additional tax at checkout.

What payment methods do you accept?
Visa and Mastercard.

What is your return window?
Return requests must be submitted within 30 days of delivery.

Who pays for return shipping?
Non-quality returns: buyer pays.
Quality issue / wrong item / shipping damage: handled as appropriate based on the situation after review.

Are shipping fees refundable?
Shipping fees paid at checkout (if any) are non-refundable.

How long do refunds take?
Approved refunds are processed within 10 business days after approval (bank posting time may vary).

What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery and provide photos of the item(s), packaging, and shipping label.

Merchant Information
Store name: Jireh Custom Furniture
Company: Jireh Custom Furniture INC
Business address: 3525 Greenwood Ave Unit B, Commerce, CA 90040, United States
Customer service phone: +1 323-733-0021
Customer service email: info@jirehcustomfurniture.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)